Returns policy

Estrella’s Aura Returns Policy

We want you to love your crystals and treasures from Estrella’s Aura. If for any reason you are not completely happy with your purchase, our returns policy is here to help.

Your Rights Under UK Law

• Faulty or Misdescribed Items
  If your item arrives damaged, faulty, or not as described, you are entitled to a full refund, repair, or replacement in accordance with the Consumer Rights Act 2015.
  
• You must notify us within 30 days of receiving the item to claim a refund.
• After 30 days, we may offer a replacement or repair instead.
• 
  
• Change of Mind (Online Purchases Only)
  Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it if you change your mind.
  
• You must inform us in writing (email is fine) within 14 days of receiving your order.
• You then have a further 14 days to return the item.
• You will receive a full refund, including the original standard delivery cost.
• Return postage costs (unless the item is faulty or incorrect) are the responsibility of the customer.
  

Conditions for Returns

• Items must be returned in their original condition, unused, and with any packaging included.
• We cannot accept returns of personalised, custom, or sale items unless faulty.
• Please package items carefully to avoid damage in transit.

How to Return

1. Contact us at [your email address] with your order number and reason for return.
2. We will provide you with return instructions.
3. Send your item back within 14 days of notifying us.

Refunds

• Refunds will be processed within 14 days of us receiving your returned item.
• Refunds will be made to your original payment method.

Exchanges

If you would like to exchange your item, please contact us. Exchanges will be subject to stock availability.

✨ At Estrella’s Aura, every crystal is chosen with love and care. If something isn’t right, we’ll do our best to make it right for you. ✨